Contact Information:
For any questions, concerns, or comments regarding these Support Doc, please reach out to us at xiaolongli@hkwenzel.com.

Company Name:
Hong Kong Wenzel Limited

Effective Date: 2024.01.05

Scope of Technical Support:
Hong Kong Wenzel Limited offers technical support for the Ghost VPN application, aimed at assisting users with technical issues related to installation, configuration, and use of the app. Our support includes, but is not limited to, consultation services via email and access to online help documentation.

How to Obtain Technical Support:
Users can request technical support by sending an email to xiaolongli@hkwenzel.com. We strive to respond to all requests within 48 hours. To ensure effective assistance, please include a detailed description of the issue you're experiencing, the type of device you're using, and the operating system version in your request.

Limitations of Support:
Technical support is provided "as is" and is subject to the terms and conditions outlined in our Terms of Use. While we aim to provide timely and accurate support, we cannot guarantee that every issue will be resolved. The scope of our support does not include in-depth troubleshooting of unrelated system or network issues, nor does it cover the customization of the app beyond its standard features and functionalities.

Updates and Maintenance:
Hong Kong Wenzel Limited may from time to time provide updates or maintenance releases for the Ghost VPN application. Users will be notified of such updates, which may include enhancements, bug fixes, and security patches. It is the user's responsibility to ensure that the app is kept up-to-date with these releases to maintain optimal performance and security.

Acceptance of Terms:
By accessing or using the Ghost VPN application ("Application") provided by Hong Kong Wenzel Limited ("Company," "we," "us," or "our"), you agree to be bound by these terms of use ("Terms"). If you disagree with any part of the terms, then you do not have permission to access the Application.

Changes to Terms:
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Access and Use:
The Application is provided for your personal, non-commercial use only. You agree not to use the Application for any purpose that is illegal or prohibited by these Terms.

User Conduct:
You agree not to use the Application in a way that may impair its functionality or accessibility, or in a manner that is illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

Intellectual Property:
The Application and its original content, features, and functionality are and will remain the exclusive property of Hong Kong Wenzel Limited and its licensors.

Termination:
We may terminate or suspend your access to our Application immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

Contact Information:
For more technical support inquiries, please contact us at xiaolongli@hkwenzel.com.